Shipping Policy – Sultan Home Supply

Welcome to Sultan Home Supply, your trusted online destination for premium-quality bathroom vanities and fixtures in Canada. We understand that fast and reliable shipping is essential to your online shopping experience, and we are committed to offering clear, accurate, and customer-friendly shipping policies.

Pick-up Policy

All items purchased through www.sultanhomesupply.ca are eligible for local pickup at our warehouse:

1616 Matheson Blvd Unit #16, Mississauga, ON L4W 1R9, Canada

Pickup is available only after you receive an official confirmation email stating that your order is ready. Please wait for this confirmation before arriving to collect your items.

Shipping Rates via Our Transportation Service

We offer reliable delivery through our in-house Sultan Home Supply transport service to ensure secure and timely delivery of your order. Delivery fees are calculated based on the distance from our warehouse at:

1616 Matheson Blvd Unit #16, Mississauga, ON L4W 1R9, Canada

Our delivery rates are as follows:

• Within 10 kilometers: $100 CAD

• Within 20 kilometers: $150 CAD

• Within 30 kilometers: $200 CAD

• Within 40 kilometers: $250 CAD

• Within 160 kilometers: $300 CAD

Shipping Rates via Third-Party Carriers

We also offer shipping through trusted carriers such as Canada Post and UPS, with rates automatically calculated based on your delivery location and the weight of the package.

Estimated Delivery Time

We are proud to offer prompt and dependable shipping for all in-stock items. All products listed on our website are stored and shipped from Canada.

• Handling Time: Up to 3 Business Days (Monday – Friday)

• Transit Time:
  24"–36" vanities: 1–2 Business Days (Monday – Friday)
  48" and larger vanities: 3–4 Business Days (Monday – Friday)

• Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time

If there is any unexpected delay or issue with your order, such as inventory shortages or courier delays, our team will promptly contact you with updated information. We are committed to transparent communication throughout your entire order journey.

Delivery Terms

Standard delivery includes drop-off up to 3 meters from the main entrance (driveway, lobby, or front door). Our delivery staff do not enter homes or apartments. If you require indoor delivery, please contact us prior to shipping to discuss availability and pricing for this additional service.

We strive to accommodate all special requests whenever possible.

Delivery Process

Once your order is shipped, you will receive a confirmation email that includes tracking information. This will allow you to monitor the shipment’s progress until it arrives at your door. We work with reputable shipping partners to ensure your order is delivered safely and on time.

Please note that delivery timeframes may vary slightly depending on your region and the courier's schedule. We will do our best to provide accurate delivery estimates and keep you informed of any updates.

Tracking Information

After your order is placed, we will:

1. Confirm your order and begin processing.

2. Prepare the items for shipment.

3. Email you the tracking number once the order has been shipped.

You can use the tracking number to follow your shipment’s status at any time.

Damages and Shortages

While we work with reliable logistics partners and insure every shipment, the responsibility for initial inspection lies with the customer.

Upon delivery:

• Please thoroughly inspect the items before signing any delivery receipt.

• If damage or discrepancies are found, note them on the delivery form immediately with a clear description of the issue.

• This documentation is required to file a damage claim with the shipping provider.

By signing the delivery receipt without noting damages, you accept the item in its delivered condition and waive the right to claim compensation for shipping-related damages.

Please also note that Sultan Home Supply is not directly responsible for the handling and timelines of third-party shipping providers. While we select only trusted partners and ensure every shipment is insured, we are not liable for carrier delays or mishandling.

International Shipping

At this time, Sultan Home Supply only ships within Canada. We are exploring opportunities to expand our shipping regions in the future to better serve international customers.

Address Changes After Shipping

If you need to change the delivery address after your order has been shipped, please contact us as soon as possible. While we will do our best to accommodate your request, please note that address changes are not always guaranteed once an order is in transit.

Questions or Concerns?

If you have any questions about shipping rates, timeframes, delivery terms, or special accommodations, please don’t hesitate to contact our customer service team. We’re here to help ensure your experience with Sultan Home Supply is smooth and satisfying.

Contact Information

📞 Phone: +1 (437) 452-8008
📧 Email: info@sultanhomesupply.ca
📍 Address: 1616 Matheson Blvd Unit #16, Mississauga, ON L4W 1R9, Canada